Information Collection 

B Clinic collects personal information necessary for providing safe, effective cosmetic medical treatments and maintaining comprehensive client records. This includes: 

● Personal details (name, address, contact information, date of birth)

● Medical history and current health information. 

● Treatment history and clinical photographs. 

● Payment and billing information. 

● Communication preferences and marketing consent 

How We Use Your Information 

Your personal information is used solely for: 

● Providing safe and appropriate medical treatments 

● Maintaining accurate medical records and treatment history 

● Appointment scheduling and clinic communications 

● Treatment planning and follow-up care

● Processing payments and managing accounts 

● Sending appointment reminders and aftercare instructions 

● Marketing communications (with your consent only) 

Information Protection & Security 

● All client information is stored securely using industry-standard security measures

● Digital records are password-protected and encrypted 

● Physical records are stored in locked, secure filing systems 

● Access to client information is restricted to authorized personnel only 

● Staff handling client data receive training in data protection and privacy law compliance 

● Regular security audits ensure ongoing protection of client data 

Information Sharing & Disclosure 

B Clinic does not share, sell, or disclose client information to third parties except: 

● Where required by law or court order 

● In medical emergency situations requiring immediate care 

● With your explicit written consent for specific purposes 

● To professional bodies for complaint resolution or regulatory compliance

● For insurance or legal purposes with appropriate authorization 

● When using third-party secure systems (e.g. booking or payment processors) that comply with privacy regulations 

Medical Record Retention 

● Medical records are retained in accordance with Australian medical record keeping requirements 

● Treatment records are maintained for a minimum of 7 years after last treatment 

● Clinical photographs are stored securely as part of medical records 

● Records may be transferred to another practitioner with your written consent 

Your Rights & Access 

You have the right to: 

● Access your personal information held by B Clinic 

● Request corrections to inaccurate or incomplete information 

● Withdraw consent for marketing communications at any time

● Request deletion of non-essential information (subject to legal requirements)

● Lodge complaints about privacy practices with appropriate authorities 

Marketing Communications 

● Marketing communications are sent only with your explicit consent

● You can unsubscribe from marketing communications at any time 

● Unsubscribing from marketing does not affect appointment reminders or medical communications 

● We do not share your information with third-party marketing companies 

Website & Online Privacy 

● Our website may use cookies to improve user experience 

● Online appointment booking systems use secure, encrypted connections 

● Website analytics are anonymized and do not identify individual users 

● Third-party booking systems comply with Australian privacy requirements 

Photography & Consent 

● Clinical photographs are taken for medical documentation purposes 

● Separate consent is required for use of photographs in marketing materials

● You can withdraw consent for marketing use of photographs at any time 

● All photographs remain property of B Clinic as part of medical records 

Complaints & Contact 

For privacy-related inquiries or complaints: 

● Email: hello@bclinic.com.au 

● Phone: 1300 558 188 

● Mail: Privacy Officer, B Clinic, Suite 11, 309 Mains Rd, Sunnybank, Qld, 4109 Complaints can also be lodged with the Office of the Australian Information Commissioner (OAIC). 

Policy Updates This privacy policy may be updated periodically to reflect changes in privacy laws or clinic practices. Current policy versions are available on our website and at all clinic locations. 

Compliance 

This policy complies with: 

● Australian Privacy Principles (Privacy Act 1988) 

● Relevant state and federal medical and data retention regulations

For questions about these terms and conditions or privacy policy, please contact B Clinic at hello@bclinic.com.au or 1300 558 188.